IT Consulting

IT Operations

IT Operations and Operations Management (ITOM) includes the operation, i.e. ensuring the performance and availability of all digital systems in an organization, cost and risk management of the company and in some organizations also the further development of the systems in operation. Organizations often pursue one of two fundamentally different strategies for the operation of their IT systems: operational functions are exclusively filled internally and the new and further development is implemented with external employees or by external companies or the operation is carried out via a Service Level Agreement (SLA) handled by an external company or agency and new and further developments are implemented internally.

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